Do I need to pay a deposit?
We require a £50 non-refundable deposit for our adult candy cart and a £35 non-refundable deposit for our kiddie cart. This is payable at the time of booking and secures your date and is deductible from the final balance due. This can be paid by cheque or bank transfer. The balance is due 4 weeks before your event. For bookings made less than 4 weeks in advance of the event, we require full payment at the time of booking. Failure to pay the balance on time may result in your booking being cancelled.
Do I need to pay a breakage deposit?
We won't charge you a breakage deposit but in the event of breakages or damage we will charge you the actual cost to replace or repair the item. When hiring the cart and its equipment you agree to make all reasonable efforts to ensure that the items are not damaged or misused.
Does the price include delivery?
All of our prices include delivery and set up of our carts within a 10 mile radius of Mount Hawke. We are very happy to travel throughout the whole of Cornwall & West Devon and beyond with prior arrangement however this will incur a delivery charge. We would kindly ask that you ensure that there is somewhere at your venue for us to park to load and unload the cart. Any parking charges will be included in your bill.
Do you set up the cart?
Yes. We will require access to your venue prior to your event and enough time to set up the cart. We can always contact your venue to arrange delivery, set up and collection. It is your responsibility to ensure the cart will fit in your chosen venue. We would advise that the cart is sited away from a direct heat source and direct sunlight. We can speak to a member of the event or a member of staff at the venue about taking the lids of the jars and restocking the cart should this be necessary. We would kindly ask that you do not move the cart once it is erected and decorated to avoid damage to the cart.
Do I require permission from my venue?
This will depend on your venue however it is your responsibility to obtain permission from your venue before booking our candy carts. If your venue asks to see our insurance documents then we will be happy to supply them with a copy.
How long is our cart at your event?
Our prices include hire of our cart for 3 hours as standard however we understand that you may want our cart for shorter or longer periods, including overnight, and we are happy to accommodate your requirements wherever possible within the price. The length of hire will be agreed on the booking form.
Does the price include service at my event?
Our candy carts are unattended. If you do require an attendant then this can normally be arranged for an additional charge of £15 an hour.
How will my candy cart be decorated?
We have several candy cart themes however we are very happy to coordinate our cart to your exact theme and please let us know your requirements or provide us with a colour sample. There may be an additional charge should you require something bespoke. You are very welcome to decorate the cart yourself however we would ask that you only use cotton, string or white tack. Under no circumstances may you use nails, tacks, pins, stickers, blue tack, sticky tape or sticky pads as use of these may cause damage to the cart which will result in a charge. If you want to use your own glasswear then it is your responsibility to ensure that the bottom of the glass is smooth and does not damage or scratch the cart. Floral decorations can be added to the cart however please be aware of water damage to the cart as this will result in a charge.
Can I have lights on my candy cart?
We have lighted heart garlands and lighted flower garlands which run off battery. If you wish to use your own lights then this is fine however please ensure that there is a power supply next to the cart and be very careful how you connect the lights to the cart to avoid damage. Due to health and safety reasons, we are unable to supply extension leads which should be provided by the venue.
What sweet choices will I have?
Our candy cart is stocked with a variety of sweets and/or chocolate which we believe reflects popular choice however we understand that everyone has their favourites so please let us know if you have any preferences and we will do our best to source them for you. We never re-use sweets from a previous booking so you can be guaranteed that all your sweets are supplied fresh. For insurance and product traceability reasons, we would kindly ask you not to mix your own sweets with ours.
How many sweets will we get per person?
We provide at least 100g of sweets per person.
What are the ingredients of the sweets?
A full list of ingredients can be provided upon request.
What about special dietary Requirements?
Please alert us to any special dietary requirements and we will do our very best to meet your needs. Unfortunately, due to cross contamination within sweet factories, we are unable to guarantee that products we supply have not come into contact with any nut or nut derivatives.
What about left over sweets?
All left over sweets are yours to keep and they will be left bagged at the event. We cannot however be held responsible for the sweets at this stage, for example with regards to freshness if the sweets are left out at your venue overnight. If you would like us to dispose of all sweets on collection then we can also do this.
Do you clean and collect the cart?
Yes. Cleaning and collecting our candy carts is all part of the service offered and we will do this at a pre-agreed time. If the cart is being collected the morning after your event then it is your responsibility to ensure that the cart is stored safely overnight. Please do not attempt to dismantle the carts yourself to avoid any damage.
What if any of the glasswear breaks?
If any of our glassware is broken, please advise us immediately and, for the safety of you and your guests, please close down the cart in order to prevent any glass contamination in the sweets.
What about children at my event?
Children must be supervised by a responsible adult at all times as we cannot be held responsible for any liability. Not all sweets are suitable for young children as they can be a choking hazard and it is your responsibility to ensure that children are supervised when selecting and eating sweets.
Can I amend my booking?
You can amend your booking with regards to number of guests, colour choice and sweet choice at any time up to 4 weeks before your event. If you need to change the venue or date of your booking then we will do our very best to accommodate your requirements with no extra charge. If we cannot attend the new date or venue then unfortunately this will result in an extra cost.
What if I need to cancel my booking?
If you need to cancel your booking then we would kindly ask that you do this as soon as possible. Cancellation of the booking up to 4 weeks before your event date will result in no additional costs being incurred other than loss of the initial £50 deposit. Cancellation within 2-4 weeks of the event date will result in 50% of the remaining booking total becoming payable. Cancellation within 2 weeks of the event results in the full remaining balance becoming payable.